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General conditions of sale

The general conditions of sale ("General Conditions") are governed by the Consumer Code (Italian Legislative Decree no. 206/2005), section II Distance Contracts (articles 50 - 67) and regulations relating to E-Commerce (Italian Legislative Decree no 70/2003).

The Customer is invited to print or save these General Conditions as they see fit.
In the event of any variations to the General Conditions those published on the Web Site when the order is placed by the Customer will apply.

Public Offering

The products and prices published on the Web Site constitute an offer to the public in accordance with the procedures set out in the General Conditions and on the Site itself.
The conditions therein apply exclusively to purchases made on the Web Site.
Purchase contracts concluded on the Web Site are with Sotto Sotto srl.


All prices include VAT and the delivery costs are indicated when the order is placed.
The prices published on the Web Site at the time of placing the order will apply without any consideration of price variations that occur after or prior to the offer.


The Customer concludes the order correctly if no error message appears on the Web Site.
The contract will be concluded upon receipt of the order by Sotto Sotto srl. In this case Sotto Sotto srl will acknowledge receipt of the order by sending an e-mail confirming the order to the address supplied by the Customer.

Method of payment

Payment can be made on-line using the methods specified on the Web Site.
At the same time the order confirmation is sent the amount corresponding to the products purchased will be charged to the Customer.



Paying by credit card and PayPal is simple and safe. Sotto Sotto srl uses the secure PayPal system that provides data protection and ensures effective security for on-line transactions.





Terms and cost of delivery

Sotto Sotto srl issues invoices for products purchased and sends them to the recipient of the order via e-mail. Information supplied by the Customer will be used to issue the invoice. No variation to this data will be possible once the same invoice has been issued.

Delivery costs are free.

Delivery will be made using specialised couriers within 3-5 working days for standard shipping and 2 working days for express shipping (Mon-Fri by 15) after the order has been dispatched.

No responsibility can be attributed to Sotto Sotto srl in the event of late deliveries.

In the event the Customer does not collect the products within the above mentioned time the order will be cancelled automatically and the products will be returned to Sotto Sotto srl.

Upon delivery of products the Customer is bound to check the packaging is intact, not damaged, wet or altered in any way, including the sealing materials (adhesive tape or metal staples).

If there is obvious damage to the packaging and/or product the Customer can refuse to accept the same products that will be returned to Sotto Sotto srl without any charge to the Customer.

Once the delivery note has been signed the Customer will not be able to make any objection relating to the external characteristics of the products delivered.

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported to Sotto Sotto srl immediately to activate the warranty conditions.

Right of withdrawal

In case of a return request, the customer must:

  • be sure than the return is made within 14 solar days from the receipt of the goods
  • be sure that items' condition is identical to when they were received
  • login into his/her account, choose "Your Orders" and then "Request return"
  • paste on the package, containing the goods to be returned, the UPS label that will be sent by e-mail from
  • phone UPS at +39 02 30303039 in order to agree on the place and timing for the collection or deliver the package directly to an UPS Access Point

Please notice that the return must take place within 14 solar days from the receipt of the goods.

Once Sotto Sotto has verified and taken over the request you will receive an email confirmation from for withdrawal by UPS. After receiving the returned goods, Sotto Sotto will check the integrity of the items and the warranty seal and, once verified, Sotto Sotto will repay the amount due.

  • If the return is total, reimbursement will be made by credit card
  • If the return is partial, Sotto Sotto will make a bank transfer to the customer.

The return shipment is free and MUST be done via UPS. We don’t change goods.




All products sold by Sotto Sotto srl are covered by legal warranties and commercial guarantees that are specified on the Web Site from time to time.

Personal data processing

Customer data is processed by Sotto Sotto srl in accordance with legislation on the protection of personal data as specified in the information contained in the "Privacy" section.


All communications should be sent to Sotto Sotto srl, using the addresses published on the Web Site.


All disputes will be referred to the competent Judicial Authorities in accordance with applicable legislation.